Refund Policy

Refund Policy for Al Fawala App:

Section 1: Customer Rights for Refunds:

We greatly value our customers' satisfaction and consistently strive to provide exceptional service. The refund policy is in place to ensure a secure and reliable shopping experience.

Section 2: Cases Eligible for Refunds:

Customers can request refunds in the following cases:

1. Non-receipt of the product.

2. Product damage or defects.

3. Order cancellation resulting in deduction of the amount.

Section 3: Terms and Procedures for Refunds:

1. Customers must submit refund requests through the app.

2. The request will be reviewed and examined by the support team.

3. Upon approval of the refund request, the amount will be refunded to the same payment method used for the purchase.

Section 4: Refund Timing:

Refund requests will be processed as soon as possible, with transfer times varying based on the original payment method.

Section 5: Adherence to Terms:

We are committed to executing refunds according to the terms specified in the refund policy. Customers must adhere to these terms to ensure successful refund processing.

Section 6: Inquiries and Technical Support:

We are here to assist you in case of any inquiries or issues related to the refund policy. You can reach out to the customer support team through the app or approved communication platforms.

Section 7: Policy Improvement:

We consistently seek to enhance our services and our customers' experience. We may modify the refund policy from time to time to meet your needs and expectations.

Section 8: Compliance with Laws:

The refund policy is designed to be in compliance with local laws, regulations, and consumer protection systems.

Section 9: Contact and Communication:

Feel free to contact the customer support team to ask any questions or voice concerns regarding the refund policy. You can reach us through the available communication channels on the app.


NOTE :If there is any variance in meaning or interpretation between the Arabic version and its English translation, priority shall be given to the Arabic language and its interpretation for the purpose of comprehending the intended meaning and content.

Note: Please regularly review the refund policy for any new updates or modifications that may occur.